My daughter is struggling with these as the fit isn’t quite right and water is getting in. So she has to keep taking them off. Tried adjusting with the nose pads but no luck. We previously had the same pair but needed a new one as prescription changed. Previously had no such issue. Disappointing as they are expensive.
I'm sorry to hear about your bad experience. But thank you for letting us know. Maggie, our senior optician will contact you shortly to diagnose the problem for you. If necessary, we'll replace a new one totally free.
Sorry again for the inconvenience.
Lak | E-optician
I love my pair. Highly recommended🖤
Bought pair of varifocal, transition sun glasses for use skiing and cycling in January '24. Have used for both. Work really well - didn't have to change glasses for distance and reading piste map/menu! Also can see cycle computer and where I am going.
Had a bit of an issue with the order, rang the team and were on it straight away. Glasses arrived in time and as ordered.
thank you so much; the glasses are perfect and my son is using them during practice and games.
The shipping cost was a little nuts where it took 12 to 13 days to get. I hope it works out
Sorry to hear about the slow delivery. We have filed a complaint to USPS. The order indeed left within 24 hours of your order but USPS did not deliver within the 5-7 days estimated time. We normally offer free shipping via FedEx express for prescription frame orders, but for lower value spare parts order, we use USPS to save cost. Hope you will understand. However, we do apologize for the inconveniences.
Thanks and regards,
Lak | E-optician
The band is easily adjustable so it does not fit tightly and is comfortable. Very clear glass. I wish it had a slightly bigger viewing area but I guess it just takes a little getting used to compared to my reading glasses. It already came to good use because the first day I used it, my racquetball partner hit me half in my forehead and half in the center of the goggles with a racquetball. The googles did not go flying off and did not have any discomfort. Any lower and to either side of my face and the goggles would have had to protect my eye...so I'm glad I have this protection. Now I wish I could say that about my back since it has taken a few hits from my playing partner.
Prescription is great and goggle.part is fine. Buckle under helmet though doesn't fit well.
My daughter is really happy with her new prescription goggles. They are made to her exact strong astigmatic levels which the UK opticians cannot seem to provide. It’s a joy that she can swim with her exact prescription and that you can provide these for her.
The prescription swim goggles I ordered and received are of the highest quality; however, I will share the 5th star not given as lens is not correct for the use of the goggles. I wear a transition lens and needed the lens to allow me to see my watch while swimming; the company put in the lens for viewing distance items. I didn't clarify my purpose with the company and the company never asked me about the lens. With the correct lens for the purpose required this item would have been a 6star.
I bought these glasses to play rugby the whole buying experience was easy. I received my new glasses in good time. This product is strong and comfortable to wear.
Merchant does not communicate. Replaced a pair and they don’t fit. Replaced it again and they’re now too big.
Sorry to hear your frustration. In fact, we are equally puzzled with what's going on here.
We did receive your emails requesting the replacement and we have replied to each email offering return labels, etc. But no reply at all. Can you perhaps check your promotion or junk bin in your email account? May be you are missing our emails there.
Also, our Arizona office has been calling your phone number you used to place those orders, but never got through. The last one was on Jan 17 and it indicated that your number was disconnected.
Can you please call our Arizona office (phone number on website: www.e-optician.com) so that we can help you?
Hope to hear from you soon.
Lak | E-optician
Dreadful pair of glasses, really uncomfortable and poor visibility through the lenses. Definitely would not recommend
My son is 6 years old and needed glasses that could fit under a helmet for hockey/football and also would stay on better for basketball and other sports. E-optician was fabstastic in recommending 2 styles that would fit him and they were beyond thorough in assuring the lenses were made properly. The glasses have worked perfectly for what we use them for. We will definitely use them again!
I ordered an indoor and outdoor pair of prescription glasses for playing pickleball. The indoor pair were more like goggles, which I didn’t care for the looks, so I ordered a pair of clear lens glasses that were more like safety glasses. I love the outdoor sports sunglasses with the red lens, and I’m looking forward to the indoor clear lens pair too arrive.
Excellent rapport qualité-prix. Service rapide et conseils justes. Belle alternative aux lentilles cornéennes.
Sport glasses were excellent for my son playing basketball. Customer service was excellent and helping get the right fit for my child would definitely recommend to anyone.
Glasses were excellent for my son for basketball
Sport glasses worked excellent for my son for basketball. Customer service was excellent and helping choose the right fit for my child would definitely recommend to anyone.
Really impressed with the quality of these prescription goggles, I have astigmatism and short sighted, and I wasn’t expecting the prescription fit to be so good. But I actually think I can see better out of my goggles than my glasses! I have been using them in the pool for over a week now and no complaints. They don’t fog up and there is lots of adjustment in the strap so you can get a good seal around your eyes. Would definitely recommend.
Impressed with delivery timing, ease of Web site navigation and price was right in line.
Our 5 year old just start wearing glasses and is big in sports. We purchased the small orange ones for basketball and football. Since it is basketball season, he has been wearing them, and we love them. They were a little tight around his ears. To hel with that, I put the velcro to the back instead of around his head. They even emailed us to confirm the size, since this was his first time wearing glasses.
Contacted seller with no response. Return and exchanges are not simple. Extremely POOR communication with merchant; had to dispute with bank
Sorry to hear about your dissatisfaction. I've checked our customer service record as well as contacted our IT team. We don't seem to find your earlier request in our email or chat system. Our IT team will further investigate and ensure no missed communication with you going forward.
Anyway, I've seen our Phyllis is already in contact with you to get you the return label and arrange a larger size replacement. We'll prioritize this and you'll receive in no time.
Thanks again for your business and sorry for the delay.
Lak | E-optician
This is the second set of sport prescription glasses that we have ordered from e-optician. We had no issues after sending the prescription in online and following their instructions. I would buy from them again should they maintain this level of professional service.
Really pleased with the service and value for money - would definitely recommend! Very helpful in assisting with my order, excellent communication and customer service (I needed a receipt for my health insurance and e-optician were very obliging). The goggles were promptly sent in secure packaging with speedy free delivery. I’m looking forward to trying my new goggles in the local pool and on holiday in the summer!
Very happy with my purchase. Great service