Warranty & Returns

EASY RETURNS or EXCHANGE – 30 DAY MONEY BACK GUARANTEE

No question asked. You may return, exchange or receive a refund on your glasses if you are unhappy with them for any reason, providing that the following conditions are met:

  • You have thirty (30) days from the date you receive you purchase to call us for a return authorization (RA) number). The returned product needs to reach us within thirty (30) days once a return authorization has been issued. You will be responsible for the return shipping to any one of our Customer Service Centers at your convenience. We are not responsible for packages lost in transit.


  • This return process only applies to purchases made on E-Optician.com. If your product was not purchased on E-Optician.com, then please refer to the original retailer.


  • Please include the Return Authorization Form (we will email this to you upon receiving of your return request) with your return package.


  • Your return must be in new and unused condition, with all accessories included in your package (e.g. cases and cloths). DO NOT peel off the “30 Day Free Return” void label attached to the temple or strap of frame on arrival. Carefully inspect the frame and try wearing your prescription lenses to ensure total satisfaction before peeling off the void label. You can only return the frame with the void label intact.


  • Cost of lenses with your personalized prescription will not be refunded unless the lenses are erroneously fabricated. Therefore we recommend that you exchange to another frame with the same size and shape if possible, so that you can reuse your lenses.


  • On requesting a replacement frame, discount codes or other on-site offers used with the original order may not be applicable on the replacement order and an additional payment for any differences may be required.



MANUFACTURER WARRANTY

One-year warranty that covers manufacturer defects on the frame and the lenses. Damage and wear from normal use doesn’t apply.