Shipping Policy

United States, United Kingdom, Canada, Australia 
Free Shipping: 7-10 Business Days 
Expedite ($9.95): 5-7 Business Days 

Express ($19.95): 2-4 Business Days 


Free Shipping on Orders Over US$150 for the following countries (7-10 Business Days): MX, NZ, CN, ID, JP, KR, MY, PH, SG, TH, TW, VT, AT, BE, BG, CH, CZ, DE, DK, ES, FI, FR, GR, HU, HK, IE, IT, LI, LU, MC, MT, NL, NO, PL, PT, RO, SE, SK, SM.


Rest of the world (countries not listed above): 
Orders Over US$250: Free Shipping 7-10 Business Days
Orders Between US$150-US$250: Shipping Cost US$19 (7-10 Business Days)
Orders Under US$150: Shipping Cost US$39 (7-10 Business Days)

 

If you have any other questions related to our shipping information, feel free to contact us via email at: cs@e-optician.com.

 
TURNAROUND TIME
Most orders are manufactured within 3-9 days from the time we validate your prescription. Certain orders with extreme prescriptions will take extra time and you’ll be notified before we process your order
Including shipping, most orders can be delivered within 2-3 weeks.

 
IMPORT DUTY, TAX (VAT, GSP, SALES/CONSUMPTION)

Our designated carriers will handle import documentation on behalf of customers at their relevant port of entry with a small fee, i.e. customs brokerage.  Customers are responsible to settle all duty and tax fees with their local customs office through the courier service, before the goods delivered to their doors.  E-Optician will soon launch “Tax/Duty Prepaid” service at discounted fee as option.

If you have any other questions related to our shipping policy, feel free to contact our customer support via email: cs@e-optician.com or by filling the form below with your inquiry. We do our best to respond to you within 1-2 business days. 

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